Section 13: Right to Grievance Redressal
Chapter: Rights and Duties of Data Principal
Maximum Penalty: Up to ₹200 Crore
Overview
Right to have grievances addressed with escalation to the Board. This section falls under the "Rights and Duties of Data Principal" chapter of the Digital Personal Data Protection Act 2023, which was enacted to establish a comprehensive framework for data protection in India.
Key Points of Section 13
- Every Data Fiduciary must have a grievance redressal mechanism
- Must acknowledge grievances and resolve them within prescribed time
- Data Principal can escalate unresolved grievances to the Data Protection Board
Who This Applies To
All Data Fiduciaries must establish accessible grievance mechanisms
Compliance Action Steps
- Set up a dedicated grievance redressal portal
- Define grievance handling SLAs and escalation procedures
- Train staff on grievance handling and documentation
How Complynz Helps
Complynz automates compliance with Section 13 through AI-powered assessments, policy templates, and continuous monitoring. Our platform maps each DPDP provision to actionable controls so your team can achieve and maintain compliance efficiently.
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