Grievance Redressal Portal

This grievance redressal mechanism is established in accordance with Section 13 of the Digital Personal Data Protection Act, 2023.

Data Protection Officer / Grievance Officer

Our designated Data Protection Officer is responsible for addressing all grievances related to personal data processing.

Email: dpo@complynz.com
Response Time: Within 7 days as per DPDP Act Section 13

You may lodge a complaint by contacting the Grievance Officer via email or by using the online grievance form below.

DPDP Act Grievance Redressal Mechanism

The Digital Personal Data Protection Act, 2023 provides a two-tier grievance redressal mechanism:

Tier 1 - Internal Resolution: Your complaint is first handled by the Data Fiduciary's Grievance Officer
Tier 2 - Data Protection Board of India (DPBI): If internal resolution is unsatisfactory, you can escalate to DPBI

Lodge a Complaint

You can file a grievance related to consent violation, data breach, unauthorized data processing, data subject rights not honored, data quality issues, excessive data collection, retention violations, unauthorized third-party sharing, children's data violations, or cross-border transfer violations.

Track Your Grievance

Enter your ticket ID to check the status of your grievance at any time.